I am loving the voice automated over the phone bill paying. I do it with my cable bill, my electric bill but my water bill still asks for computer, tap input and not voice command.
BUT just today, after trying TWICE to get my big stubby fingers to get my crappy burner phone to follow my tap input, I gave up, and called my local utility and explained to them I need a human to process my bill. AND THANK THOR! If you really push them, and don't give up, there are ways to end up talking to a human being and not interacting with a computer.
If everything as far as bill pay were all voice prompt over the phone, I would be a happy camper. But when you have to tap numbers in manually with big stubby fingers, the program kicks you out.
So with my water bill today, I ended up calling my local utility, and complained that their automated system wouldn't take. SHE gave me an 800 number to bypass the computer crap, and I actually paid my water bill through passing on my info to a REAL HUMAN BEING.
I did thank the lady, but mentioned that if the autopay was voice command and not tap, I wouldn't need her services. But, she doesn't make the rules and that is the private bill pay service , local utility uses.
Out of all the bills I pay, I have feared, dealing with my water bill because it is tap and not voice. But now I have a number I can call and deal with a live human being.
Point being, promt bill paying sucks when you lack coordination and have stubby fingers. Voice command however, has come a long way. So until this utility gets voice command, I am sticking to in person over the phone paying.
I was so thrilled to know they had a person to person bill pay for my water bill.
BUT just today, after trying TWICE to get my big stubby fingers to get my crappy burner phone to follow my tap input, I gave up, and called my local utility and explained to them I need a human to process my bill. AND THANK THOR! If you really push them, and don't give up, there are ways to end up talking to a human being and not interacting with a computer.
If everything as far as bill pay were all voice prompt over the phone, I would be a happy camper. But when you have to tap numbers in manually with big stubby fingers, the program kicks you out.
So with my water bill today, I ended up calling my local utility, and complained that their automated system wouldn't take. SHE gave me an 800 number to bypass the computer crap, and I actually paid my water bill through passing on my info to a REAL HUMAN BEING.
I did thank the lady, but mentioned that if the autopay was voice command and not tap, I wouldn't need her services. But, she doesn't make the rules and that is the private bill pay service , local utility uses.
Out of all the bills I pay, I have feared, dealing with my water bill because it is tap and not voice. But now I have a number I can call and deal with a live human being.
Point being, promt bill paying sucks when you lack coordination and have stubby fingers. Voice command however, has come a long way. So until this utility gets voice command, I am sticking to in person over the phone paying.
I was so thrilled to know they had a person to person bill pay for my water bill.
