RE: Can I just say, and I'm just being honest...
October 5, 2016 at 2:44 am
(This post was last modified: October 5, 2016 at 2:48 am by Kernel Sohcahtoa.)
CIJS:
My day began with a gloomy and misty morning. Upon leaving my house a bit later than usual, I managed to get lucky with the lights and make it to work on time. The morning meeting consisted of routine small talk and occasional laughs and humor aimed at uplifting employee morale. In addition, the usual spiel about accommodating negative customer behavior was also emphasized: to be fair, business is not great, so we cannot afford to risk the word of mouth back lash that can result from being too strict with returns and pricing issues. However, in the back of my mind, I considered the following idea: what if, in addition to accommodating the few customers who misbehave and carry on, we also accommodate those few who are exceptional: would this not positively impact people, make a difference, and give the store positive word of mouth referrals, which could enhance business?
Upon getting onto the sales floor, I became occupied with setting the next day’s sale, as the store resembled a ghost town. However, as I was placing a 50% off the original price sign into a rather stubborn sign holder, an older gentleman approached me with one of our new outerwear jackets in his arms and politely asked if I could check him out at the register; apparently, he and his wife had been searching the sales floor for someone to help them (we are often short staffed). Once we arrived at the register, we were joined by the gentleman’s wife. As I was ringing the jacket, his wife, in a very matter of factual, respectful manner, remarked that on a previous occasion, she also had a hard time finding someone to help her. On top of this, the coupon that I had at the register would not work on the jacket.
Now, it must be acknowledged that the gentleman and his wife did not carry on: they were perfectly willing to let it be, pay for the jacket, and leave. However, they were both conducting themselves admirably, and long story short, I was able to get them a $25 discount card, which worked on the jacket. As a result, the gentleman purchased the jacket, and before he turned away to leave, he and his wife paused and smiled at me: in that brief moment, the former gloominess of the morning was transformed into a truly beautiful and memorable experience.
My day began with a gloomy and misty morning. Upon leaving my house a bit later than usual, I managed to get lucky with the lights and make it to work on time. The morning meeting consisted of routine small talk and occasional laughs and humor aimed at uplifting employee morale. In addition, the usual spiel about accommodating negative customer behavior was also emphasized: to be fair, business is not great, so we cannot afford to risk the word of mouth back lash that can result from being too strict with returns and pricing issues. However, in the back of my mind, I considered the following idea: what if, in addition to accommodating the few customers who misbehave and carry on, we also accommodate those few who are exceptional: would this not positively impact people, make a difference, and give the store positive word of mouth referrals, which could enhance business?
Upon getting onto the sales floor, I became occupied with setting the next day’s sale, as the store resembled a ghost town. However, as I was placing a 50% off the original price sign into a rather stubborn sign holder, an older gentleman approached me with one of our new outerwear jackets in his arms and politely asked if I could check him out at the register; apparently, he and his wife had been searching the sales floor for someone to help them (we are often short staffed). Once we arrived at the register, we were joined by the gentleman’s wife. As I was ringing the jacket, his wife, in a very matter of factual, respectful manner, remarked that on a previous occasion, she also had a hard time finding someone to help her. On top of this, the coupon that I had at the register would not work on the jacket.
Now, it must be acknowledged that the gentleman and his wife did not carry on: they were perfectly willing to let it be, pay for the jacket, and leave. However, they were both conducting themselves admirably, and long story short, I was able to get them a $25 discount card, which worked on the jacket. As a result, the gentleman purchased the jacket, and before he turned away to leave, he and his wife paused and smiled at me: in that brief moment, the former gloominess of the morning was transformed into a truly beautiful and memorable experience.