CIJS,

Wawa has the best coffee. I love the assortment of non-dairy creamers.

(February 20, 2018 at 1:07 am)Kernel Sohcahtoa Wrote: CIJS,

A few weeks ago, I encountered a challenging customer: he had worn a jacket for about a year and parts of the lining were worn out, and as a result, he said that since the jacket was about $1,000 (he had no receipt and no price tag for the item, so that we could verify the purchase; the item was our house brand, which has always been on some kind of a sale) that he should either have the jacket repaired for free or that we return the jacket for the $1,000; I told him that the latter option was against our policy as it was used merchandise and we had no item information.  In the interest of finding some kind of a solution, I called the tailor out to see if she would be able to repair it for free.  She informed me that she would need to order a completely new lining for the jacket and that the repair would cost $100.    I then informed the gentleman of the repair cost and that the cost could not be reduced (the tailor clearly stated this) nor would it be free.  As a result, he made a negative comment, grabbed the jacket, and walked off as if he was leaving the store; however, he went to another register and asked to speak to another manager.

When the other manager arrived, she tried to get information for the item but was unsuccessful. In the interests of appeasing him (she assessed him as the type that would not go quietly), she took his name and number and stated that she did not have the authority to have our organization pay for the repair and that she would talk to the store manager and call the gentleman when she received an answer. This approach ultimately appeased the gentleman and he was appreciative of her efforts.

With that said, the gentleman was in our store today and complained about me; the tailor actually overheard him speaking negatively about me and informed me as a result.  In addition, the tailor also informed me that the organization is paying for the gentleman's repair.  Upon examination of my encounter with the gentleman, I definitely could have handled the situation better: from the beginning of my encounter with the gentleman, I got the sense that he was challenging and had an attitude of entitlement; given his conduct, a direct no was ineffective, as it only increased his sense of entitlement and made the matter more challenging to resolve.  Hence, the approach used by the other manager was correct (I was wrong), and I will remember this approach when dealing with people who have similar attitudes and who conduct themselves in a similar manner.

You're a better man than I, sir. Warranty work was spelled out on the receipt, and enforced. When I worked as a mechanic, if someone gave me attitude, I explained that there are gas stations on almost every corner, and they were welcome to take their business there. There didn't seem to be that many people as entitled compared to today, I think.

CIJS...74 degrees tomorrow, and 36 degrees with snow on Thursday? Fucking...seriously?!

Fuck you, Northeast.

Fuck. You.

(February 20, 2018 at 12:06 pm)LadyForCamus Wrote: CIJS...74 degrees tomorrow, and 36 degrees with snow on Thursday?  Fucking...seriously?!  

Fuck you, Northeast.  

Fuck.  You.

I am right there with you.

Minus the snow. We're getting rain. But a 30 degree drop in temps? Yeah - I'll be expecting my kids to get sick now.

(February 20, 2018 at 8:28 am)Lutrinae Wrote: CIJS,

Wawa has the best coffee.  I love the assortment of non-dairy creamers.

Yes, Wawa has damned good coffee. And the single BEST food item in all of human history....The Sweet Cream Cheese Stuffed Pretzel. 
Pretty sure there's crack in it.

CIJS

You're an alcoholic, don't drag me down with you and your drinking. I'd rather stay at home and watch Netflix.

CIJS-

A Poison Tree
by William Blake

I was angry with my friend; 
I told my wrath, my wrath did end.
I was angry with my foe: 
I told it not, my wrath did grow. 

And I waterd it in fears,
Night & morning with my tears: 
And I sunned it with smiles,
And with soft deceitful wiles. 

And it grew both day and night. 
Till it bore an apple bright. 
And my foe beheld it shine,
And he knew that it was mine. 

And into my garden stole, 
When the night had veild the pole; 
In the morning glad I see; 
My foe outstretched beneath the tree.



Don't darken my door again.
-Teresa

CIJS,

Seeing how annoying others' kids are, I am glad that I never had any of my own. (Is it wrong to want to smack to little buggers who constantly scream and cry for no good reason?)

(February 21, 2018 at 10:05 am)Lutrinae Wrote: CIJS,

Seeing how annoying others' kids are, I am glad that I never had any of my own. (Is it wrong to want to smack to little buggers who constantly scream and cry for no good reason?)

Nope.

One mother who was doing nothing to shut up her screaming kid in a shopping centre once heard me say, under my breath, "Kill it. Kill it now!"

(February 21, 2018 at 1:07 pm)The Valkyrie Wrote:

(February 21, 2018 at 10:05 am)Lutrinae Wrote: CIJS,

Seeing how annoying others' kids are, I am glad that I never had any of my own.  (Is it wrong to want to smack to little buggers who constantly scream and cry for no good reason?)

Nope.

One mother who was doing nothing to shut up her screaming kid in a shopping centre once heard me say, under my breath, "Kill it.  Kill it now!"

If you ever decide to visit Disney World, call me. I want to go there with you.