(September 9, 2016 at 6:04 am)Aractus Wrote:(September 8, 2016 at 5:41 pm)Sterben Wrote: Wow, he owned him! He should keep up the good work. Asking a customer to into their BIOS is something Microsoft can not do legally, only the computers manufacturer is licensed for something like that,
That's not true, if they were providing tech support (which costs a fortune with MS anyway) they would of course talk you through any bios settings that might need to be changed, such as boot order. Or they could use it to diagnose what the problem is (e.g. does BIOS register the HDD).
I'm aware that going into the BIOS is necessary at times, when I was still learning the in's and out's of Windows 10. I made an error and had O/S problem, so I had to contact Microsoft for some assistance. I asked the tech on the phone if anything had to be done in BIOS he said "Were not licensed to change any of those settings, you need to contact the manufacturer of your computer to adjust those.
It was funny when he had him change the passwords in the BIOS though!
