(June 7, 2017 at 5:45 am)Nymphadora Wrote: CIJS -
You are a waitress. It is your job to tend to ALL of your tables. We waited over an hour for our food. When it finally arrived, everything supposed to be hot, was either lukewarm or fucking cold. You couldn't even manage to bring it out all at once. After you took three plates back, the manager came out with the food, apologizing because our food had been sitting in the window for 20 damn minutes and you were told several times to pick it up.
We waited more than 15 minutes for drink refills. Twice.
The dirty dishes on the table you "got ready" for us, was shoved onto another table with dirty dishes, which sat untouched for the two hours we were there.
The food was an hour getting out to us.
It was cold.
While there were seven of us, we didn't order anything expensive or difficult. No one ordered steak - something that takes awhile to cook or whatever.
You had three other tables. That is it. Honey - you had the biggest section to manage, but the fewest number of patrons.
I'm in the service industry too, sweetheart. Most people don't realize, but like you, I also have to rely on my tips and not the actual paycheck, to live off of. Since you are aware of this reality, you should have done much better, knowing your tip would be reflected in the service (or lack of) you provided.
You are young. Early twenties, I'm guessing. So, take some advice from a seasoned adult who is a few dozen levels higher than you -
When you do a shitty job, it WILL be reflected in your tip. When you go above and beyond - that will also be reflected in your tip. You were given a total of $5.00 for a $62.00, shitty-ass dining experience. You need to learn to do better. Management needs to learn to handle graduation traffic on a Tuesday night better. Everyone knew there was a graduation last night. It was in the papers. We were part of that. You ruined the good time we were all supposed to have.
Incidentally - I will be calling the corporate offices of the chain restaurant we ate at last night to not only complain about your lack of skills, but also for the fact that management did not do everything they should have done to correct this problem. I'm going to recommend that they retrain you and your manager because neither one of you can handle an unusual busy Tuesday night. I'm also asking for all of my money back because our dining experience was by far, the worst I have ever experienced there. And this is typically one of my go-to restaurants because even for a chain restaurant, I really do like the food (usually).
After you file your complaint don't return to eat there for awhile, if ever. At least I wouldn't.
Being told you're delusional does not necessarily mean you're mental.
