Bill paying and automated vs real person on phone

[The Valkyrie]

I suppose if you crave the human interaction then dealing with a real human on the phone is the way for you to go.

Introvert that I am, I don't seek out humans in real life. Dealing with customer service reps often means making small talk...I fucking hate small talk. At least on the phone they can't see me rolling my eyes or making a shooting a pistol at my temple motion with my hand.

I'm glad I'm not the only one who does the pistol to the temple thing.

I also do it talking to my mother.