Resurrecting:
So I hit a deer on the way up to NOVA on the 28th. After returning and working things out with Toyota and USAA, the car is now getting repaired. However, I didn't have renter's insurance, so I'm paying for a rental today (and yesterday). I planned to turn it back in tonight and be car-less for 4 days at least.
The Toyota sales guy just called to tell me that since he wanted me to be able to give a glowing review of them to USAA, he's now paying for the rental for the next 7 days - something I couldn't afford by half, and something that will make my life immeasurably easier for that length of time, which was the intended schedule for the repairs.
THAT is good customer service.
So I hit a deer on the way up to NOVA on the 28th. After returning and working things out with Toyota and USAA, the car is now getting repaired. However, I didn't have renter's insurance, so I'm paying for a rental today (and yesterday). I planned to turn it back in tonight and be car-less for 4 days at least.
The Toyota sales guy just called to tell me that since he wanted me to be able to give a glowing review of them to USAA, he's now paying for the rental for the next 7 days - something I couldn't afford by half, and something that will make my life immeasurably easier for that length of time, which was the intended schedule for the repairs.
THAT is good customer service.
![[Image: Untitled2_zpswaosccbr.png]](https://images.weserv.nl/?url=i1140.photobucket.com%2Falbums%2Fn569%2Fthesummerqueen%2FUntitled2_zpswaosccbr.png)
