(June 19, 2014 at 1:19 pm)thesummerqueen Wrote: Sorry, Losty, but that's one reason why I don't have kids, or why I go into another room when speaking to a machine.
I do it a lot as the receptionist here, and it's hardly quiet as there are three other employees working in a sales capacity right next to me - thus, always on the phone.
I understand people's frustrations a lot of the time, but I also think we have to meet certain circumstances half-way.
Lol makes sense, but I already have the kids and they're small and they can't be left in other rooms alone. (Well at least not the 19 month old)
I was mostly exaggerating my frustrations for the sake of being funny, but I do prefer to do business with companies who have human phone operators and I do try to avoid the automated robots whenever possible. I like talking to real people. There are a lot of places where people can be replaced with machines. I just think, if you value your customers, customer service shouldn't be one of them.
