Unless it's a take away coffee with one of those plastic lids with the nozzle thing. It adds a few centre meters to the cup.
If this story is real, that staff member should be fired. It's not their money they're playing round with.
The disgruntled customer tells 10 others about the shit service, which they will exaggerate to justify their pettiness, who will in turn deliver the second hand information to ten others.
Refusal of a little bit of extra coffee could cost thousands of dollars in future revenue.
A staff member who doesn't care about the business could do this once a day.
A couple of staff like this could ruin a business altogether.
Word of mouth is a businesses best friend.
If this story is real, that staff member should be fired. It's not their money they're playing round with.
The disgruntled customer tells 10 others about the shit service, which they will exaggerate to justify their pettiness, who will in turn deliver the second hand information to ten others.
Refusal of a little bit of extra coffee could cost thousands of dollars in future revenue.
A staff member who doesn't care about the business could do this once a day.
A couple of staff like this could ruin a business altogether.
Word of mouth is a businesses best friend.
