RE: Company that sold me my house is....
November 27, 2018 at 9:28 pm
(This post was last modified: November 27, 2018 at 9:29 pm by johan.)
I used to drive a for company that was contracted to do home delivery for a certain orange big box home center chain. They conducted phone surveys after the delivery for quality control. The company instructed their drivers to hand out these cards at every delivery that essentially explained they might get a phone call survey about the delivery and that their favorable responses to the survey were important to the delivery person remaining employed yada yada yada.
Apparently the company management were all functionally illiterate because the text on the card was chock a block full of spelling and grammar errors. I refused to give the cards out because it was too embarrassing. The company management was also inept when it came to management because they would go over the survey scores in monthly meetings with the drivers and they'd say things like well you guys know our goal is an average score of 97.5% on these surveys and you guys are at 98.5%. So yeah you beat the goal but not by much, you really need to focus and try harder.' Yeah, working for them sucked.
These days I manage truck drivers. As part of my job I work with vehicle lease vendors to source our trucks. So I get emails from Penske all the time asking me to fill out a survey about some recent service we had on a truck or some such. My boss is copied on the email so I have to complete the surveys. My first year on this role I was actually honest and gave them low scores when they screwed up. Then one day our customer rep shows up and wants to take me out to lunch. At lunch he takes out a book that has every response to every survey I gave during the previous year. And he goes over every single low score I gave and I have to talk about it detail. End result? Now I fly through the surveys and give everything the highest score. I don't even read the questions.
Apparently the company management were all functionally illiterate because the text on the card was chock a block full of spelling and grammar errors. I refused to give the cards out because it was too embarrassing. The company management was also inept when it came to management because they would go over the survey scores in monthly meetings with the drivers and they'd say things like well you guys know our goal is an average score of 97.5% on these surveys and you guys are at 98.5%. So yeah you beat the goal but not by much, you really need to focus and try harder.' Yeah, working for them sucked.
These days I manage truck drivers. As part of my job I work with vehicle lease vendors to source our trucks. So I get emails from Penske all the time asking me to fill out a survey about some recent service we had on a truck or some such. My boss is copied on the email so I have to complete the surveys. My first year on this role I was actually honest and gave them low scores when they screwed up. Then one day our customer rep shows up and wants to take me out to lunch. At lunch he takes out a book that has every response to every survey I gave during the previous year. And he goes over every single low score I gave and I have to talk about it detail. End result? Now I fly through the surveys and give everything the highest score. I don't even read the questions.
