Now having said that, if you get upset with the back up plans, remember also, that the employee is NOT the CEO and is not in the boardroom, if there is a lagit problem with something it is NOT ok to take it out on the employee. It is the business model and the CEO who sets it up, not the employee at the counter.
I will say that business does too much create so much buffer between the counter and the boardroom big business does far to often pit the customer against the employee. Now, that part DOES need to stop. In this situation a better argument to be made, isn't in the moment, but maybe appeal to the company to create better back up plans that don't have you sitting a the gate for hours. But safety is always first especially with a jet.
I will say that business does too much create so much buffer between the counter and the boardroom big business does far to often pit the customer against the employee. Now, that part DOES need to stop. In this situation a better argument to be made, isn't in the moment, but maybe appeal to the company to create better back up plans that don't have you sitting a the gate for hours. But safety is always first especially with a jet.
