Jesus tits! You have an unhappy customer and your reaction is to call the fair trade office (whatever that is) and the police. Who monitors the phones at the fair trade office? Judge Dredd?
You never gave a reason why the customer wanted a refund. What was the contract of sale? Did the customer have a grievance, even if it didn't legally rise to the request of a refund? Did your business fulfill its end of the trade?
Without additional details I simply can't get past what appears to be an almost immediate reaction to call the police.
You never gave a reason why the customer wanted a refund. What was the contract of sale? Did the customer have a grievance, even if it didn't legally rise to the request of a refund? Did your business fulfill its end of the trade?
Without additional details I simply can't get past what appears to be an almost immediate reaction to call the police.