Ha. I hate customers like that. I hate it even more when a manager comes along and gives them what they want so they go away confident that you were the cunt in the situation, not them. Don't you love it when they decide it's relevant to tell you that they're "a doctor," "a lawyer," or "a judge" when they stop getting their way? 
At my work, to give a normal refund on a ticket we have to check the tickets haven't been through a gate. It's the only way we can "prove" that they have been used. Otherwise we have to give a refund as if it was unused. I recently had a customer who wanted refunds on two tickets he had blatantly used. They hadn't been through the gates, but I know they were used because both were issued early in the morning on two different dates. One was 05:46am on the 10th, the other was 05:49 on the 12th. There was a 06:05 train to his destination on both dates, and the gates are open at that time because there are no gateline staff present at that time, so he wouldn't have to put them through, so of course they come up as unused. But aside from logic and common sense, I can't prove that this guy didn't get up before sunrise to travel across London twice to buy tickets when he didn't want to travel. Retarded. What I did do, however, was charge him a £10 admin fee per ticket rather than the usual £5 admin fee. lol
At my work, to give a normal refund on a ticket we have to check the tickets haven't been through a gate. It's the only way we can "prove" that they have been used. Otherwise we have to give a refund as if it was unused. I recently had a customer who wanted refunds on two tickets he had blatantly used. They hadn't been through the gates, but I know they were used because both were issued early in the morning on two different dates. One was 05:46am on the 10th, the other was 05:49 on the 12th. There was a 06:05 train to his destination on both dates, and the gates are open at that time because there are no gateline staff present at that time, so he wouldn't have to put them through, so of course they come up as unused. But aside from logic and common sense, I can't prove that this guy didn't get up before sunrise to travel across London twice to buy tickets when he didn't want to travel. Retarded. What I did do, however, was charge him a £10 admin fee per ticket rather than the usual £5 admin fee. lol
(June 18, 2013 at 5:14 am)Kayenneh Wrote: You're not alone.I've had stories posted on there before!
