(October 21, 2013 at 7:48 am)DLJ Wrote: I'm not sure how my search for follow ITIL gurus became a programming thread but hey ho, if you can't beat 'em, join 'em...
I once set up a help desk system with the following levels of urgency for Incidents:
Critical
Urgent
Normal
Trivial
To this day, I don't think anyone noticed.
My bad.
Either everything will be critical, or everything will be the default value you've setup.... I'm guessing Trivial, no?