(February 20, 2018 at 1:55 am)Crossless2.0 Wrote:(February 20, 2018 at 1:07 am)Kernel Sohcahtoa Wrote: With that said, the gentleman was in our store today and complained about me; the tailor actually overheard him speaking negatively about me and informed me as a result. In addition, the tailor also informed me that the organization is paying for the gentleman's repair. Upon examination of my encounter with the gentleman, I definitely could have handled the situation better: from the beginning of my encounter with the gentleman, I got the sense that he was challenging and had an attitude of entitlement; given his conduct, a direct no was ineffective, as it only increased his sense of entitlement and made the matter more challenging to resolve. Hence, the approach used by the other manager was correct (I was wrong), and I will remember this approach when dealing with people who have similar attitudes and who conduct themselves in a similar manner.
CIJS, during my years of bartending, I encountered a lot of 'challenging and entitled' customers (a.k.a. pains in the ass). Not being as interested in conflict resolution as Kernel is, I found a number of alternate strategies for expressing my concern at their many "problems" and complaints.
Of course, my tolerance for bullshit and rudeness could be bought -- at least to a point. But shitty tippers who were also rude, entitled assholes? Well, here's what happe . . .
Um, on the advice of counsel, I decline to elaborate.
Some people just live to complain. We have assholes like that who come to my brother's shop every now and then. Glad I'm no longer there.