I'm not one to say "the road to hell was paved with good intentions" (though I like the saying). But I put much more weight on good actions. And one of the best such actions is listening. Asking that person what you can do for them instead of just insisting on doing something specific because good intentions.
"For me, it is far better to grasp the Universe as it really is than to persist in delusion, however satisfying and reassuring." - Carl Sagan
