For me at least, seeing people as customers makes me feel artificial. As a result, I often refer to shoppers in our store as people: by humanizing them, it reminds me that they are fellow humans and not objects to sell stuff to. Having said this:
Dear people who shop in our store,
Continually yielding to and accommodating unproductive behavior, is ultimately doing you a disservice: it sends the message that negativity, hostility, and childishness are acceptable forms of behavior; they are not. Eventually, you will display this behavior toward the wrong person, and as a result, they may physically and/or verbally assault you. In addition, you might also display this behavior one too many times toward someone with whom you are interdependent (friend, family, co-worker, business partner (etc.)), and they will ultimately deliver a very painful no and walk away from you. Hence, these unfortunate outcomes could've been prevented had some brave, compassionate person in our store worked up the courage to constructively tell you no and highlight that there are better, more constructive ways to get what you want.
Dear people who shop in our store,
Continually yielding to and accommodating unproductive behavior, is ultimately doing you a disservice: it sends the message that negativity, hostility, and childishness are acceptable forms of behavior; they are not. Eventually, you will display this behavior toward the wrong person, and as a result, they may physically and/or verbally assault you. In addition, you might also display this behavior one too many times toward someone with whom you are interdependent (friend, family, co-worker, business partner (etc.)), and they will ultimately deliver a very painful no and walk away from you. Hence, these unfortunate outcomes could've been prevented had some brave, compassionate person in our store worked up the courage to constructively tell you no and highlight that there are better, more constructive ways to get what you want.
