RE: Dear Customers,
October 9, 2016 at 1:23 am
(This post was last modified: October 9, 2016 at 1:35 am by Foxaèr.)
(October 9, 2016 at 1:21 am)Thumpalumpacus Wrote: As someone who's been a retail manager for godknowshowlong, one thing I've always told my employees is to treat our customers as people. They are not walking wallets. Customers pick up on that fact very quickly and will pay more for a better shopping experience.
No doubt, but when a customer is rude and the manager takes the customers side in order to make the employee look like an ass, then the manager is an ass.
Customer service has gotten completely out of hand. Customers need to be told NO.
Growing up, our parents tell us "no" all the time, and we grow up as better people because of it. What happens when a child is constantly told "yes"? He becomes spoiled, which is precisely what customer service is all about; ensuring that spoiled adults remain spoiled.
"Never trust a fox. Looks like a dog, behaves like a cat."
~ Erin Hunter
~ Erin Hunter