Dear Customers,

[Silver]

[Edited to add] Be it known -- there have been times I've told a customer, "I don't want your business. Please take it elswhere, and have a nice day." And I've also had to defend a couple of those times to my superiors. But I regard those times as failures.[/edit]

You were doing the right thing in those moments, at least the right thing in relation to correcting unnecessary and unwanted customer behavior.

The one thing I have learned through my sixteen years of service to the retail business is that customers are always stating "I'll never come back here", yet I saw those individuals in the store a few days later.

Customer complaints and outrages are only for them to get what they want. The company giving them what they want merely perpetuates the problem rather than solving it.