I'll admit to being really POd at an eyeglass place many years ago.
Special custom tint Rx lenses, so I had already paid for them when ordered. When I went to pick them up the glasses they were completely wrong. I think they gave me someone elses, but they claimed they were mine but they had messed up the order.
Anyhow, lost my temper, and the store staff, not knowing what else to do, called the manager (it was after her shift, so they called her at home). She told me I could wait for 2 weeks while the glasses were redone, or wait for maybe a month for the home office (it was a chain place) to send me a refund.
Oh, boy! That was not the right answer. I started off with a "Look, honey, I'm not putting up with this crap, your org screwed up the order, and I want my $$$ so I can go somewhere else to get my damn glasses!"
Things went down hill from there. I left the store in a huff after hanging up on her. Got a refund check in 2 weeks. No apology note or anything.
Got new glasses somewhere else, and they were fine on the first try.
And then a few weeks after that, got a customer satisfaction survey from the first outfit.
Oh my GAWD!!! I was certainly a potty mouth on that !!!!
Anyhow, I rarely if ever get annoyed at retail anymore. I just no longer patronize the store.
I had a sign made a few years ago at a place called "Signs By Tomorrow". The sign took 2 weeks. And it was wrong. And then it took another week.
When I picked it up, the manager had the balls to ask for more money since it had been such a difficult order for them.
I gave her the stink eye, but was otherwise docile. I'll admit, 25 years earlier, I would have been a total bastard over it.
Special custom tint Rx lenses, so I had already paid for them when ordered. When I went to pick them up the glasses they were completely wrong. I think they gave me someone elses, but they claimed they were mine but they had messed up the order.
Anyhow, lost my temper, and the store staff, not knowing what else to do, called the manager (it was after her shift, so they called her at home). She told me I could wait for 2 weeks while the glasses were redone, or wait for maybe a month for the home office (it was a chain place) to send me a refund.
Oh, boy! That was not the right answer. I started off with a "Look, honey, I'm not putting up with this crap, your org screwed up the order, and I want my $$$ so I can go somewhere else to get my damn glasses!"
Things went down hill from there. I left the store in a huff after hanging up on her. Got a refund check in 2 weeks. No apology note or anything.
Got new glasses somewhere else, and they were fine on the first try.
And then a few weeks after that, got a customer satisfaction survey from the first outfit.
Oh my GAWD!!! I was certainly a potty mouth on that !!!!
Anyhow, I rarely if ever get annoyed at retail anymore. I just no longer patronize the store.
I had a sign made a few years ago at a place called "Signs By Tomorrow". The sign took 2 weeks. And it was wrong. And then it took another week.
When I picked it up, the manager had the balls to ask for more money since it had been such a difficult order for them.
I gave her the stink eye, but was otherwise docile. I'll admit, 25 years earlier, I would have been a total bastard over it.
The granting of a pardon is an imputation of guilt, and the acceptance a confession of it.
