(December 6, 2017 at 11:33 am)Catholic_Lady Wrote: The cop in the video wasn't even doing anything bad at all. He pulled over a guy for speeding and the guy started yelling at him, cussing him out, and hitting his clip board. Honestly i think the cop behaved extremely well given what he had to deal with.
I also think that the cop exercised good self-discipline and conducted himself pretty well under the circumstances: it is never easy enforcing any given policy or rule, especially when the people who are breaking the rule are unable to put themselves in the enforcer's shoes. Being a student of conflict resolution, one of the hardest skills to master is to resist the temptation to respond in kind: if someone blows up at you (regardless of how carefully and diplomatically you deliver a particular message), and it catches you off guard, it's incredibly difficult to acknowledge the negative emotions that are building up inside of you while essentially humanizing the other person and trying to stay cool and listen. Hence, from my vantage point, the only professional feedback that I could give here is that maybe it could've been helpful if the cop made more of an effort to relate to the guy who was speeding.
With that said, even if this cop was a conflict resolution master, it ultimately takes both parties cooperating with each other in order for a conflict to be ideally resolved. Thus, if one party insists on being negative and resorting to outbursts and personal attacks, then the type of outcome that occurred in this video (the law breaker raising his voice and leaving in a huff) may be the only realistic one to expect.
