(January 4, 2018 at 5:12 pm)Kernel Sohcahtoa Wrote:(January 4, 2018 at 4:48 pm)Thumpalumpacus Wrote: No, I haven't. But as a retail manager, that has fallen on my shoulders at times, in order to resolve tension or conflict in the team.
That's pretty cool, Thump. I've not had the opportunity to be a professional or community mediator, but I do know from working in retail that resolving workplace conflicts is no easy task and that you've probably had plenty of people coming to your "mediation table". It seems that mediation can be a useful and important leadership skill and has many applications, especially in the workplace.
Absolutely. Objectivity is key, along with being able to articulate the problematic behaviors without inducing a defensive response. It's crucial to good leadership, in my view.
