A fantasy retail interaction

[Silver]

Customer: How are you?

Retailer: I'm doing horribly.

Customer: I'm sorry, why is that?

Retailer: You know....(explanation)
 
The reality:

Customer: How are you?

Retailer: (lying) I'm fine, how are you?

***********

With which scenario do you most agree and with which are you most comfortable?

I believe in discussion and getting to know people.  If you're not okay, tell me.  Just don't use it as an excuse to whine.

Or if you're where I'm working at Subway: Directly from the manager: "don't whine, just focus on yourself and not how lazy other people are being".