Free will and the necessary evil

[Angrboda]

Just wondering if there was anyone who wanted to explain free will in reference to the existence of god and why suffering is a thing that exists for all eternity according to Christianity but god did it so its ok? I keep running into self proclaimed Christains who claim god "isnt like that" and they don't believe in Hell.
Isn't that like having your cake and eating it too? There's an entire book dedicated to it in the New Testament after all..

May not be a new topic for you but I want to refresh my memory on the subject with anyone (within reason) whose interested.

The traditional explanation is that we are deserving of such punishment, but that God may choose to lift us out of that state by an act of grace. Supposedly we are incapable of being good.

There is also the doctrine of universalism, that no one will be sent to hell.