The Absurd GOP

[Angrboda]

FEMA Didn’t Answer Thousands of Calls From Flood Survivors, Documents Show

The agency laid off the contractors on July 5 after their contracts expired and were not extended, according to the documents and the person briefed on the matter. Kristi Noem, the homeland security secretary, who has instituted a new requirement that she personally approve expenses over $100,000, did not renew the contracts until Thursday, five days after the contracts expired. FEMA is part of the Department of Homeland Security.

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On July 5, as floodwaters were starting to recede, FEMA received 3,027 calls from disaster survivors and answered 3,018, or roughly 99.7 percent, the documents show. Contractors with four call center companies answered the vast majority of the calls.

That evening, however, Ms. Noem did not renew the contracts with the four companies and hundreds of contractors were fired, according to the documents and the person briefed on the matter.

The next day, July 6, FEMA received 2,363 calls and answered 846, or roughly 35.8 percent, according to the documents. And on Monday, July 7, the agency fielded 16,419 calls and answered 2,613, or around 15.9 percent, the documents show.

Some FEMA officials grew frustrated by the lapse in contracts and that it was taking days for Ms. Noem to act, according to the person briefed on the matter and the documents. “We still do not have a decision, waiver or signature from the DHS Secretary,” a FEMA official wrote in a July 8 email to colleagues.

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It was not immediately clear how FEMA’s responsiveness to calls after the Texas floods compared to its performance after past disasters. FEMA does not publicly release that data on a regular basis.

The agency did publish similar data on Oct. 29, 2024, days after Hurricane Helene barreled across the South and nearly three weeks after Hurricane Milton hit Florida. That information showed that the agency did not answer nearly half of the 507,766 incoming calls over the course of a week, E & E News reported.

Democratic lawmakers raised concern on Friday that Ms. Noem’s insistence on approving expenses over $100,000 had also delayed FEMA’s deployment of search-and-rescue teams to Texas. In a letter to David Richardson, FEMA’s acting administrator, the Democrats on the House Committee on Oversight and Government Reform wrote that Ms. Noem did not authorize the deployment of those teams until July 7, three days after the flooding began.