I really hate customers!

[Aractus]

Oh look, I remember my last refund well. I told the customer he'd be waiting a couple of days, I've got his credit card number and his phone number - and it got done. At the time though he went on about "standard procedure is that you just put the money back on my card". Thankfully he was reasonable. I could have easily said to him "standard procedure is that you take your goods and leave, as you're not entitled to a refund - and by the way don't presume to tell me how to do my job you fucking idiot". What I did, however, was explain that I don't have to give him a refund, he isn't legally entitled to it, but I'm willing to do it for him out of good-will. The idea that threats and demands will be rewarded with good-will, however, is completely delusional. I've had my fucking share of bullying over the years, when the customer comes in they'll be talking to an unsympathetic brick wall.