(October 9, 2016 at 1:05 am)Kernel Sohcahtoa Wrote: As a result, I often refer to shoppers in our store as people: by humanizing them, it reminds me that they are fellow humans and not objects to sell stuff to.
As someone who's been a retail manager for godknowshowlong, one thing I've always told my employees is to treat our customers as people. They are not walking wallets. Customers pick up on that fact very quickly and will pay more for a better shopping experience.