IT Best Practices

[popeyespappy]

I'm not sure how my search for follow ITIL gurus became a programming thread but hey ho, if you can't beat 'em, join 'em...

I once set up a help desk system with the following levels of urgency for Incidents:

Critical
Urgent
Normal
Trivial

To this day, I don't think anyone noticed.

My bad.

I once submitted a labor breakdown for a cost proposal to finance with labor categories that looked like this:

PM FNG
Software Engineer FNG
Sr. Software Engineer FNG
Electrical Engineer FNG
Technician FNG
Sr. Technician FNG

FNG stands for Fucking New Guy. The finance department didn’t know that, and the labor categories got submitted the way I wrote them. We didn’t win the project, but the KO got a good laugh out of our proposal because he knew what it stood for.

[DLJ]

I was excited to click on this as I thought it was about Internet Trolling.

Oh, well.

One derail is as good as another. Go for it.

---

...
FNG stands for Fucking New Guy. The finance department didn’t know that, and the labor categories got submitted the way I wrote them. We didn’t win the project, but the KO got a good laugh out of our proposal because he knew what it stood for.

Loved that.

I'm new here so can anyone tell me if I can change the name of the thread to IT Worst Practices?

[Dragonetti]

I am Cisco Network Administrator for the government. The unit I work does not use ITIL for some reason. I do have the certification as well as many others in the IT field.

[pocaracas]

I'm not sure how my search for follow ITIL gurus became a programming thread but hey ho, if you can't beat 'em, join 'em...

I once set up a help desk system with the following levels of urgency for Incidents:

Critical
Urgent
Normal
Trivial

To this day, I don't think anyone noticed.

My bad.

Either everything will be critical, or everything will be the default value you've setup.... I'm guessing Trivial, no?

[DLJ]

I'm not sure how my search for follow ITIL gurus became a programming thread but hey ho, if you can't beat 'em, join 'em...

I once set up a help desk system with the following levels of urgency for Incidents:

Critical
Urgent
Normal
Trivial

To this day, I don't think anyone noticed.

My bad.

Either everything will be critical, or everything will be the default value you've setup.... I'm guessing Trivial, no?

I think that 'normal' was the default.

I only put 'trivial' in there because the system had predictive text so the agents only had to type the first letter.

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I am Cisco Network Administrator for the government. The unit I work does not use ITIL for some reason. I do have the certification as well as many others in the IT field.

I wonder where that is.

Can't be Singapore, HK, or Australia. I have taught Cisco staff in those places.

But then, don't know if means...
a) Cisco qualified NA working for an undisclosed government agency or
b) Cisco NA working for Cisco on an undisclosed government contract outsourced to Cisco.

[MindForgedManacle]

Not so much an IT guy as a coder. I too have a bad habit with not commenting my code the further into it I get. :3

[LastPoet]

I suck at everything regarding IT. Infact computers now more about me than I do.

[DLJ]

I suck at everything regarding IT. Infact computers now more about me than I do.

Me too.

And I am a proud technophobe.

I've had a smartphone for over 5 years and have yet to down (or is it up) load a single application.

[Tiberius]

Nomatter what best practices you implement in IT, I'm still going to be able to hack your network...especially if its Windows based.