Our server costs ~$56 per month to run. Please consider donating or becoming a Patron to help keep the site running. Help us gain new members by following us on Twitter and liking our page on Facebook!
Current time: May 21, 2022, 3:39 pm

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Bill paying and automated vs real person on phone
#1
Bill paying and automated vs real person on phone
I am loving the voice automated over the phone bill paying. I do it with my cable bill, my electric bill but my water bill still asks for computer, tap input and not voice command. 

BUT just today, after trying TWICE to get my big stubby fingers to get my crappy burner phone to follow my tap input, I gave up, and called my local utility and explained to them I need a human to process my bill. AND THANK THOR! If you really push them, and don't give up, there are ways to end up talking to a human being and not interacting with a computer.

If everything as far as bill pay were all voice prompt over the phone, I would be a happy camper. But when you have to tap numbers in manually with big stubby fingers, the program kicks you out. 

So with my water bill today, I ended up calling my local utility, and complained that their automated system wouldn't take. SHE gave me an 800 number to bypass the computer crap, and I actually paid my water bill through passing on my info to a REAL HUMAN BEING. 

I did thank the lady, but mentioned that if the  autopay was voice command and not tap, I wouldn't need her services. But, she doesn't make the rules and that is the private bill pay service , local utility uses. 

Out of all the bills I pay, I have feared, dealing with my water bill because it is tap and not voice. But now I have a number I can call and deal with a live human being.

Point being, promt bill paying sucks when you lack coordination and have stubby fingers. Voice command however, has come a long way. So until this utility gets voice command, I am sticking to in person over the phone paying.

I was so thrilled to know they had a person to person bill pay for my water bill.
Reply
#2
RE: Bill paying and automated vs real person on phone
I have big hands; they aren't fat, just big boned. I use a stylus to punch in characters .  Easy-peasy.
If you get to thinking you’re a person of some influence, try ordering somebody else’s dog around.
Reply
#3
RE: Bill paying and automated vs real person on phone
Set up autopay, you savage.
I am the Infantry. I am my country’s strength in war, her deterrent in peace. I am the heart of the fight… wherever, whenever. I carry America’s faith and honor against her enemies. I am the Queen of Battle. I am what my country expects me to be, the best trained Soldier in the world. In the race for victory, I am swift, determined, and courageous, armed with a fierce will to win. Never will I fail my country’s trust. Always I fight on…through the foe, to the objective, to triumph overall. If necessary, I will fight to my death. By my steadfast courage, I have won more than 200 years of freedom. I yield not to weakness, to hunger, to cowardice, to fatigue, to superior odds, For I am mentally tough, physically strong, and morally straight. I forsake not, my country, my mission, my comrades, my sacred duty. I am relentless. I am always there, now and forever. I AM THE INFANTRY! FOLLOW ME!
Reply
#4
RE: Bill paying and automated vs real person on phone
(August 21, 2020 at 5:16 pm)The Grand Nudger Wrote: Set up autopay, you savage.

It’s been suggested to him, because he apparently has trouble remembering which bills he paid.

Boru
‘Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.’ Ralph Waldo Emerson
Reply
#5
RE: Bill paying and automated vs real person on phone
Be careful what you wish for. 

She wrote down your account/card numbers and got them out of the building in her cleavage. 

Tonight's gonna be a good night!
I don't have an anger problem, I have an idiot problem




Reply
#6
RE: Bill paying and automated vs real person on phone
Their cheque is in the mail.....



....


If I had my way - we would still pay for things with gold and silver coins.....
Reply
#7
RE: Bill paying and automated vs real person on phone
(August 21, 2020 at 5:00 pm)Fireball Wrote: I have big hands; they aren't fat, just big boned. I use a stylus to punch in characters .  Easy-peasy.

Funny you should mention that. My cab driver had a pen with a rubber tip, worked like a charm when I tested it out. But she kept it of course because it was hers. But neither of us have been able to find that particular pen at our local dollar stores. 

I love voice command, and most of the time it works. But just with this one bill, my water bill, it is tap command, and it sucks. 

I am happy now regardless, because now my local utility gave me an 800 number to the same sub contracted company that took payments through real humans over the phone. 

When you do tap commands, on a cell phone, it is not the same as punch dial with buttons. Back when I first moved to this address I have now, in my old house, I had a old land phone, push dial. Even then if I didn't enter fast enough it would reject my entry. 

Lets face it, I grew up in an age of Atari and a joystick and one button. But even then, even back then, I sucked. Today's cell phones and video games are designed for octopi.
Reply
#8
RE: Bill paying and automated vs real person on phone
(August 21, 2020 at 6:00 pm)Brian37 Wrote:
(August 21, 2020 at 5:00 pm)Fireball Wrote: I have big hands; they aren't fat, just big boned. I use a stylus to punch in characters .  Easy-peasy.

Funny you should mention that. My cab driver had a pen with a rubber tip, worked like a charm when I tested it out. But she kept it of course because it was hers. But neither of us have been able to find that particular pen at our local dollar stores. 

I love voice command, and most of the time it works. But just with this one bill, my water bill, it is tap command, and it sucks. 

I am happy now regardless, because now my local utility gave me an 800 number to the same sub contracted company that took payments through real humans over the phone. 

When you do tap commands, on a cell phone, it is not the same as punch dial with buttons. Back when I first moved to this address I have now, in my old house, I had a old land phone, push dial. Even then if I didn't enter fast enough it would reject my entry. 

Lets face it, I grew up in an age of Atari and a joystick and one button. But even then, even back then, I sucked. Today's cell phones and video games are designed for octopi.

Yet another reason to set up autopay. Just arrange with the payees to deduct your monthly bills from your bank account.

‘Minimize your therbligs until it becomes automatic. This doubles your effective lifetime.’ - Lazarus Long

Boru
‘Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.’ Ralph Waldo Emerson
Reply
#9
RE: Bill paying and automated vs real person on phone
I like to pay my bills in person when possible.

I like to see their discomfort as I glare at them.
Dying to live, living to die.
Reply
#10
RE: Bill paying and automated vs real person on phone
I get an email that says my bill needs to be paid. I go to the website and pay it using my laptop - like Valk, I want to see the bill, sometimes they contain important information like rate changes and billing errors.
 “Two things are infinite: the universe and human stupidity; and I’m not sure about the universe.” ~Albert Einstein                                                 
Reply



Possibly Related Threads...
Thread Author Replies Views Last Post
  Save the best for last person brewer 23 845 September 16, 2021 at 2:56 pm
Last Post: Fireball
  The last person to post wins ! Leo34 13901 849474 May 13, 2021 at 3:39 pm
Last Post: arewethereyet
  Of Jeopardy/Whoopi Goldberg and real life. Brian37 2 419 April 23, 2020 at 11:38 am
Last Post: Brian37
  Are restaurants (USA) known for not paying employees who quit/walk out? EgoDeath 6 503 October 29, 2018 at 10:57 pm
Last Post: EgoDeath
  Give the person above you a new username. Foxaire 372 19644 June 22, 2018 at 2:22 am
Last Post: Godscreated
  Your phone's ringtone. Foxaire 33 2346 May 17, 2018 at 7:17 am
Last Post: Edwardo Piet
  What are the major qualities you like in a person and in what order? Edwardo Piet 31 4038 April 28, 2018 at 12:23 am
Last Post: Whateverist
  How would you deal with an annoying person? Axis 29 2019 February 23, 2018 at 2:21 am
Last Post: energizer bunny
  Forced To Live With An Obnoxious Person Mechaghostman2 21 2617 January 16, 2018 at 12:45 am
Last Post: The Grand Nudger
  Ban the person above you! Dr. Dank 57 3795 November 18, 2017 at 12:43 pm
Last Post: vorlon13



Users browsing this thread: 1 Guest(s)