(March 29, 2016 at 12:55 am)Kitan Wrote: One of the biggest problems in our society today is that people have been taught they are guaranteed a "yes" everywhere they go in public.
Thank you very much, stupid mother fucker known as Sam Walton.
Realistically speaking, the customer is not always right and they are not always deserving of a "yes".
The customer service business has ruined society by creating a monster that will take a great deal of fortitude to destroy.
Everyone deserves to hear "no".
That is what people need to hear regularly.
A continuance of "yes" merely creates chaos. An occasional "no" creates humility and order.
Say no to yes.
In general, I feel like customer service isn't what it should be. I don't like being addressed as "bro" or "buddy" when dealing with professionals I am buying a service or good from. But I guess milennials and others find it "friendly". I prefer a more professional, but not nasty, demeanor.
I do hate to see people take advantage of workers, though. Harrassment, stealing, trying really, really hard to get employees to break a rule just for them. Reporting employees just trying to do their jobs.
At some point, "no" or "enough!" is warranted.
"For me, it is far better to grasp the Universe as it really is than to persist in delusion, however satisfying and reassuring." - Carl Sagan
