(March 30, 2016 at 11:31 am)Brian37 Wrote:(March 29, 2016 at 12:55 am)Kitan Wrote: One of the biggest problems in our society today is that people have been taught they are guaranteed a "yes" everywhere they go in public.
Thank you very much, stupid mother fucker known as Sam Walton.
Realistically speaking, the customer is not always right and they are not always deserving of a "yes".
The customer service business has ruined society by creating a monster that will take a great deal of fortitude to destroy.
Everyone deserves to hear "no".
That is what people need to hear regularly.
A continuance of "yes" merely creates chaos. An occasional "no" creates humility and order.
Say no to yes.
No, the "yes" isn't a competition for the customer, it is a competition between the companies. They could give one shit less if the consumer really wants it, nor do they give a shit that most of the consumers are workers, not business owners. No, the customer is not always right. But pitting the customer against employees allows both to be distracted by the conditions the owner sets up.
If you want less chaos then make it about crappy wages and crappy products instead of allowing corporate bullies to do that either to the consumer or employee.
Very much this.
