(March 30, 2016 at 1:54 pm)ChadWooters Wrote: Gaining and keeping a customer's trust is more valuable than the lost profit of a single sale.
That is true in a single instance whereby the customer may actually be lost.
Having worked retail my entire life, however, people say they won't come back all the time and then I saw them the next day.
We have created a monster with customer service whereby we are afraid to say no, all for the sake of keeping a customer who is going to continue to shop there anyway and most likely continue to take advantage of the store with his antics.
"Never trust a fox. Looks like a dog, behaves like a cat."
~ Erin Hunter
~ Erin Hunter