(March 24, 2015 at 7:00 am)Homeless Nutter Wrote:(March 24, 2015 at 6:18 am)pocaracas Wrote: [...]
Customer service without a smile!!
[...]
Well - that's how it works here, in UK. Customer service is as poor as weather and food. Which I understand and - in fact - admire in a way. If someone is miserable, underpaid and over-worked, trapped by circumstances in a dead-end job, with a bunch of c***s for bosses - I think it's more honest and "human", if they let it come across. I find fake smiles and servility dishonest, patronizing and creepy.
Everybody is underpaid and overworked... except the bosses/CEOs of big businesses.
As a customer, I try to keep all interactions with "customer service" to a minimum and, when I must use it, I try to be cordial and friendly. Usually, somewhere along the conversation, I get to see a smile on the other person's face. If it's fake or not, I cannot tell... I'm not that good at reading faces.
and they made the mistake of providing an e-mail address. With lawyers, I used the tricks of the atheist - "I'll believe you, but you must give me proof" I'll pay, but you must prove to me, as you would to a judge, that I owe that money. Within 2 weeks I got a "credit note" for everything I "owed" and that was the end of it.