I'm no fan of United or airlines in general. And it goes without saying that United has dropped the ball in a major way when it comes to customer care on a number of well publicized occasions. But this one? Meh, I don't see where United should have to own this one.
The woman was bumped from her flight. She was offered a hotel and transportation there and turned it down. She did not call anyone and there is no evidence she made any attempt to contact anyone. This woman had NO BUSINESS traveling alone. The fact that was traveling alone even though she was obviously ill equipped to do so is not the fault of United. Its the fault of the asshole that dropped her off at the airport. An airline, and numerous other service business', do assume a certain amount of liability when they agree to provide their services to a customer. But that doesn't make them responsible for assuming 100% of all responsibility for the customer. You can't just dump a person off with the airline and expect the airline to be their dad and make sure they eat when they're hungry and tie their shoes and don't stay up too late reading comic books.
The woman was bumped from her flight. She was offered a hotel and transportation there and turned it down. She did not call anyone and there is no evidence she made any attempt to contact anyone. This woman had NO BUSINESS traveling alone. The fact that was traveling alone even though she was obviously ill equipped to do so is not the fault of United. Its the fault of the asshole that dropped her off at the airport. An airline, and numerous other service business', do assume a certain amount of liability when they agree to provide their services to a customer. But that doesn't make them responsible for assuming 100% of all responsibility for the customer. You can't just dump a person off with the airline and expect the airline to be their dad and make sure they eat when they're hungry and tie their shoes and don't stay up too late reading comic books.
