(August 17, 2024 at 9:12 pm)Silver Wrote: I love the looks on their faces when I tell them that I'm a strong advocate for the customer not always being right.
So many customers are not right. When I worked as a mechanic, people would come with their diagnoses of the problem. I used their recommendations a few times, but soon discovered that they didn't know what they were talking about. Some of them, I just told them that if I'm wrong, that they didn't have to pay. That was a big incentive for them to trust my diagnosis.
If you get to thinking you’re a person of some influence, try ordering somebody else’s dog around.