I really hate customers!

[NoraBrimstone]

Ha. I hate customers like that. I hate it even more when a manager comes along and gives them what they want so they go away confident that you were the cunt in the situation, not them. Don't you love it when they decide it's relevant to tell you that they're "a doctor," "a lawyer," or "a judge" when they stop getting their way?

At my work, to give a normal refund on a ticket we have to check the tickets haven't been through a gate. It's the only way we can "prove" that they have been used. Otherwise we have to give a refund as if it was unused. I recently had a customer who wanted refunds on two tickets he had blatantly used. They hadn't been through the gates, but I know they were used because both were issued early in the morning on two different dates. One was 05:46am on the 10th, the other was 05:49 on the 12th. There was a 06:05 train to his destination on both dates, and the gates are open at that time because there are no gateline staff present at that time, so he wouldn't have to put them through, so of course they come up as unused. But aside from logic and common sense, I can't prove that this guy didn't get up before sunrise to travel across London twice to buy tickets when he didn't want to travel. Retarded. What I did do, however, was charge him a £10 admin fee per ticket rather than the usual £5 admin fee. lol

You're not alone.

I've had stories posted on there before!

[Aractus]

Here's a resource that explaines it:

http://transition.accc.gov.au/content/in...mId/322947

See this part (Page 11 of PDF):

• Consumers’ responsibilities – goods
  The law aims to give consumers and sellers a fair go. It is not designed to protect consumers if they are careless or make unreasonable demands.
  There are several circumstances when consumers are not entitled to a remedy from the seller.
  Sellers do not have to give refunds, credit or exchanges if consumers:
  • change their minds, decide they do not like the goods or have no use for them (except in cases where other legislation provides for a ‘cooling off’ period – for example, door-to-door sales)

[pocaracas]

Around this corner of the woods, it is customary to allow a 2 week trial on some goods, provided they are returned in prim condition in the original packaging and in conditions to resell it to someone else.
e.g. I've bought some door hinges and, when I tried to fit them in, I realized that they were for doors swinging the other way... back to the store, explain that and they gave me a refund... which I promptly used to buy the right sided hinges. And there. Problem solved, all parties are happy.
e.g.2 On the other hand... Once, I bought a game pad... a year or so later, I got another, just like the first - same brand, same model, same color. Now.... the first one was having some problem... (with my current understanding of logitech game pads, I guess it was the wires as they go into the controller... those chinese buggers crush the cable and one or some of the wires is left with a very feeble connection... passes QC, but can't withstand a year of use by 5 year olds). So I went back to the store with the first gamepad and receipt for the second one and... buhahahaha... well, that was under warranty, so the store shouldn't have any loss.
Oh, around here, electrical/electronic material must have a 2 year warranty... unlike some parts of the world where 1 year is all you get. It's very frustrating to have something break when it's 2 years and 1 month old.... happened to my previous graphics board...

Of course, simple courtesy and a willingness to solve a problem does a mountain of good in interpersonal relationships, even more so for commercial ones.