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Dear Customers,
#31
RE: Dear Customers,
(October 9, 2016 at 9:52 pm)vorlon13 Wrote: I'll admit to being really POd at an eyeglass place many years ago.

Special custom tint Rx lenses, so I had already paid for them when ordered.  When I went to pick them up the glasses they were completely wrong.  I think they gave me someone elses, but they claimed they were mine but they had messed up the order.

Anyhow, lost my temper, and the store staff, not knowing what else to do, called the manager (it was after her shift, so they called her at home).  She told me I could wait for 2 weeks while the glasses were redone, or wait for maybe a month for the home office (it was a chain place) to send me a refund.

Oh, boy!  That was not the right answer.  I started off with a "Look, honey, I'm not putting up with this crap, your org screwed up the order, and I want my $$$ so I can go somewhere else to get my damn glasses!"


Things went down hill from there.  I left the store in a huff after hanging up on her.  Got a refund check in 2 weeks.  No apology note or anything.

Got new glasses somewhere else, and they were fine on the first try.


And then a few weeks after that, got a customer satisfaction survey from the first outfit.


Oh my GAWD!!!  I was certainly a potty mouth on that !!!!



Anyhow, I rarely if ever get annoyed at retail anymore.  I just no longer patronize the store.  

I had a sign made a few years ago at a place called "Signs By Tomorrow".   The sign took 2 weeks.   And it was wrong.  And then it took another week.


When I picked it up, the manager had the balls to ask for more money since it had been such a difficult order for them.


I gave her the  stink eye, but was otherwise docile.  I'll admit, 25 years earlier, I would have been a total bastard over it.

Vorlon, thank you for being candid and sharing your experience.  When helping people in my store who are impatient and/or upset, I often remind myself that, if the situation were reversed, then I could easily become that jerk who salespeople avoid at all costs.  Keeping this fact in mind, reminds me that there are people underneath the anger and frustration; rather than judge and argue, it is far more effective to be curious and to listen: if they see that the  salesperson is genuinely making an effort to understand and help them, then that effort can go a long way toward diffusing the situation.  In addition, reminding myself that I could easily be perceived as that annoying sales jerk, knocks my self-importance on its rear end: I'm not the center of the universe and there are different, valid ways of interpreting the situation; if I embrace those different perspectives, then maybe, just maybe, I can actually connect with these people, rather than alienate them.











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#32
RE: Dear Customers,
A car repair place I formerly employed never (in 3 repairs) did the repair correctly the first time. First 2 times took twice each, third repair took 4.

I was REALLY expecting a gesture of some kind, like a free oil change (done right the first time, I hasten to add) but other than the scheduling lady behind the counter saying she was sorry, I GOT NOTHING. The boss was in the building, a 'sorry' for him wouldn't have done it, but that wasn't offered.

I really wanted the place to work out, they were the best on accommodating my schedule, but they just couldn't do the work.
 The granting of a pardon is an imputation of guilt, and the acceptance a confession of it. 




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#33
RE: Dear Customers,
And the car place before them;

I was REALLY clear, schedule a FIRM date you want to work on my rig, let me know the night before, I'll drop it off before you open that day.

He had several bites at the apple, but never worked on my rig the day agreed. Last visit it sat in his lot 6 weeks before he got to it. I did get a "sorry" out of him, but nothing else.


And if you're wondering why I was that lenient with him, well, let's just say he was easy on the eyes.
 The granting of a pardon is an imputation of guilt, and the acceptance a confession of it. 




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#34
RE: Dear Customers,
Oh, Vorlon, you're just a drama queen.

Drama on if it makes you feel better.
"Never trust a fox. Looks like a dog, behaves like a cat."
~ Erin Hunter
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#35
RE: Dear Customers,
Uh, no. He isn't. The term "rig" indicates a tractor trailer. If I'm correct, that "rig" was his bread and butter. Can't get paid to haul loads to companies if your truck is sitting in a mechanics shop waiting to be fixed.
Disclaimer: I am only responsible for what I say, not what you choose to understand. 
(November 14, 2018 at 8:57 pm)The Valkyrie Wrote: Have a good day at work.  If we ever meet in a professional setting, let me answer your question now.  Yes, I DO want fries with that.
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#36
RE: Dear Customers,
Yeah, it was a farm truck.

Didn't need it urgently, but also, did not want it sitting for ages in town either when it could just as easily been sitting here. The whole point of him calling me the day before he was going to work on it so I could drop it off was negated when he DIDN'T WORK ON IT.

And I understand vehicles have to sit on his lot waiting for parts, but he hadn't even looked at it.
 The granting of a pardon is an imputation of guilt, and the acceptance a confession of it. 




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#37
RE: Dear Customers,
I worked in a toll for 10 years. Sounds easy, right? Nope. People on the road become weird. Alot of drivers turn into beasts.

Oh the stories that I have, from uneducated pricks, to gays trying to pick me up, to women paying the toll butt naked, to people having sex while paying the toll.

There was this one at 4am in a less traffic toll, pouring down a heavy rain and a car arives slowly to the booth, I couldn't believe my eyes, there was a butt naked woman blowing the driver. The guy handed the magnetic ticket to me and the debit card smiling like a boss. I authorized the payment and "Good night, drive safely" as per usual. I wanted to say "bon voyage, have a nice blow", but I had to keep professional. Actually, she wasnt completely naked, she had a golden chain around her waist.
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#38
RE: Dear Customers,
(October 10, 2016 at 5:16 am)LastPoet Wrote: I worked in a toll for 10 years. Sounds easy, right? Nope. People on the road become weird. Alot of drivers turn into beasts.

Oh the stories that I have, from uneducated pricks, to gays trying to pick me up, to women paying the toll butt naked, to people having sex while paying the toll.

There was this one at 4am in a less traffic toll, pouring down a heavy rain and a car arives slowly to the booth, I couldn't believe my eyes, there was a butt naked woman blowing the driver. The guy handed the magnetic ticket to me and the debit card smiling like a boss. I authorized the payment and "Good night, drive safely" as per usual. I wanted to say "bon voyage, have a nice blow", but I had to keep professional. Actually, she wasnt completely naked, she had a golden chain around her waist.

Hey, sorry about that, but I was, uh, preoccupied.

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#39
RE: Dear Customers,
(October 10, 2016 at 5:30 am)Thumpalumpacus Wrote:
(October 10, 2016 at 5:16 am)LastPoet Wrote: I worked in a toll for 10 years. Sounds easy, right? Nope. People on the road become weird. Alot of drivers turn into beasts.

Oh the stories that I have, from uneducated pricks, to gays trying to pick me up, to women paying the toll butt naked, to people having sex while paying the toll.

There was this one at 4am in a less traffic toll, pouring down a heavy rain and a car arives slowly to the booth, I couldn't believe my eyes, there was a butt naked woman blowing the driver. The guy handed the magnetic ticket to me and the debit card smiling like a boss. I authorized the payment and "Good night, drive safely" as per usual. I wanted to say "bon voyage, have a nice blow", but I had to keep professional. Actually, she wasnt completely naked, she had a golden chain around her waist.

Hey, sorry about that, but I was, uh, preoccupied.

I never knew you were here in Portugal. Heh, we have our version of Texas, albeit smaller. We call it the west region, where I live. Where that toll is.

It was a good job. I could take my laptop and use it during work. I even videochatted with Tibs, Eilonwwy etc, as doing the night shift I was awake at american afternoon/night. Lol too bad Eilonwwy went full on feminazi and ragequitted the forum.
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#40
RE: Dear Customers,
lol, did any sex acts drive up while you were online with them? POIDH!

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