One does not have to work in retail to be frustrated with customers, but it certainly helps.

Share your comments here, something you wish you could state to a customer in real life where a nonsensical customer service policy prevents you from letting them know what they need to hear rather than what they want to hear.

Dear Soup Lady,

It must be nice to have no other worry in your life except soup. For most of us, there are more important issues with which we must daily deal.

Hey, I know now you're a thief as well as a chiseler, and there will come a day when I will catch you red-handed, and then you will have to be an asshole elsewhere.

There was a case here in the UK, where a bunch of employees of a 118 directory enquiries service set up a website to take the piss out of customers. They all got fired and the company's reputation was fucked after that... just sayin'

No one with whom I work even knows I post here. It is not as though I have actually created a website.

But thank you for the derail.

(October 9, 2016 at 12:45 am)Maelstrom Wrote: No one with whom I work even knows I post here.  It is not as though I have actually created a website.

Yeah... I was joking This is very different, hence... carry on

(October 9, 2016 at 12:45 am)Maelstrom Wrote: But thank you for the derail.

Sorry.

For me at least, seeing people as customers makes me feel artificial.  As a result, I often refer to shoppers in our store as people: by humanizing them, it reminds me that they are fellow humans and not objects to sell stuff to. Having said this:

Dear people who shop in our store,

Continually yielding to and accommodating unproductive behavior, is ultimately doing you a disservice: it sends the message that negativity, hostility, and childishness are acceptable forms of behavior; they are not.  Eventually, you will display this behavior toward the wrong person, and as a result, they may physically and/or verbally assault you.  In addition, you might also display this behavior one too many times toward someone with whom you are interdependent (friend, family, co-worker, business partner (etc.)), and they will ultimately deliver a very painful no and walk away from you.  Hence, these unfortunate outcomes could've been prevented had some brave, compassionate person in our store worked up the courage to constructively tell you no and highlight that there are better, more constructive ways to get what you want.

Dear customers,

Your traffic-cone orange t-shirts pronouncing "TRUMP 2016" are offensive to our 75% female, 50% black, and 10% Hispanic employees.

Careful what you wear to a restaurant... just sayin'.

(October 9, 2016 at 1:05 am)Kernel Sohcahtoa Wrote: As a result, I often refer to shoppers in our store as people: by humanizing them, it reminds me that they are fellow humans and not objects to sell stuff to.

As someone who's been a retail manager for godknowshowlong, one thing I've always told my employees is to treat our customers as people. They are not walking wallets. Customers pick up on that fact very quickly and will pay more for a better shopping experience.

(October 9, 2016 at 1:21 am)Thumpalumpacus Wrote: As someone who's been a retail manager for godknowshowlong, one thing I've always told my employees is to treat our customers as people. They are not walking wallets. Customers pick up on that fact very quickly and will pay more for a better shopping experience.

No doubt, but when a customer is rude and the manager takes the customers side in order to make the employee look like an ass, then the manager is an ass.

Customer service has gotten completely out of hand. Customers need to be told NO.

Growing up, our parents tell us "no" all the time, and we grow up as better people because of it. What happens when a child is constantly told "yes"? He becomes spoiled, which is precisely what customer service is all about; ensuring that spoiled adults remain spoiled.