RE: Apartment hunting rant
September 4, 2014 at 4:15 pm
(This post was last modified: September 4, 2014 at 4:20 pm by Jackalope.)
Comcast, you suck. Let me tell you how badly you suck, by retelling the tale of attempting to use your "Mover's Edge" service. I've been a goddamned customer of yours for going on six years, and I've been paying extortionate rates for your service for the simple reason that your competitors are simply just as bad and as evil as you.
....on with the story...
I knew Comcast had a "move my service to a new address" option called Mover's Edge on their website, so I figured I'd use it. So I log into my Comcast account, and see what they have to offer. I currently have a cable TV package that's the billing equivalent to prison gang rape, and since I really only have it as part of the agreement I have with my brother/roommate, I've decided to get an Internet-only package at my new place.
Awesome! On their "Mover's Edge" product page, they have a plethora of choices! I can choose my disconnect date, and then choose the services that I want at my new address, and then submit the cart for processing. So I click "I'm a current customer" (how could you be otherwise if you were moving services) select the same Internet package I have now (@ $34.99 a month, it's less than what I currently pay, yay!), and submit the form for processing.
Their site informs me I have to complete my order with a CSR in chat. OK, that's standard procedure for Comcast. The CSR confirms my intentions, collects my new address, and asks a few more questions. Twenty minutes later, the CSR informs me that they are not authorized to remove or reduce any services, and that I'd have to call their 800 number. I keep my cool, while silently asking myself why the fuck they offer to do so on their website if you have to call their 800 number? Furthermore, I am told that I am not eligible for the price I was quoted because I'm a current customer (why, oh, why would you offer such a price to a logged-in Comcast customer, who was going through the move my shit to a different address process on your site? Why would you keep my online for twenty minutes before telling me this?
A week later, my rage has subsided, and I call the number I was given. I tell them what I want, my new address... and twenty minutes into the call I am told "That address is not in our billing system. You'll need to call 1-800-NO-LUBE to have the address added to our system." Excuse me?
My reply: "No. Disconnect the service. Now." I am quite done with these asshats.
"I'll transfer you!"
Ten minutes later, my cable and internet are scheduled for disconnection. Sadly, now I am left with a dilemma: Lock horns with Comcast yet again, or get down in the ooze with CenturyLink.
....on with the story...
I knew Comcast had a "move my service to a new address" option called Mover's Edge on their website, so I figured I'd use it. So I log into my Comcast account, and see what they have to offer. I currently have a cable TV package that's the billing equivalent to prison gang rape, and since I really only have it as part of the agreement I have with my brother/roommate, I've decided to get an Internet-only package at my new place.
Awesome! On their "Mover's Edge" product page, they have a plethora of choices! I can choose my disconnect date, and then choose the services that I want at my new address, and then submit the cart for processing. So I click "I'm a current customer" (how could you be otherwise if you were moving services) select the same Internet package I have now (@ $34.99 a month, it's less than what I currently pay, yay!), and submit the form for processing.
Their site informs me I have to complete my order with a CSR in chat. OK, that's standard procedure for Comcast. The CSR confirms my intentions, collects my new address, and asks a few more questions. Twenty minutes later, the CSR informs me that they are not authorized to remove or reduce any services, and that I'd have to call their 800 number. I keep my cool, while silently asking myself why the fuck they offer to do so on their website if you have to call their 800 number? Furthermore, I am told that I am not eligible for the price I was quoted because I'm a current customer (why, oh, why would you offer such a price to a logged-in Comcast customer, who was going through the move my shit to a different address process on your site? Why would you keep my online for twenty minutes before telling me this?
A week later, my rage has subsided, and I call the number I was given. I tell them what I want, my new address... and twenty minutes into the call I am told "That address is not in our billing system. You'll need to call 1-800-NO-LUBE to have the address added to our system." Excuse me?
My reply: "No. Disconnect the service. Now." I am quite done with these asshats.
"I'll transfer you!"
Ten minutes later, my cable and internet are scheduled for disconnection. Sadly, now I am left with a dilemma: Lock horns with Comcast yet again, or get down in the ooze with CenturyLink.
