(December 20, 2014 at 9:12 pm)Sionnach Wrote: I think business should do whatever they want, refuse service to whomever they want, because in the end they are either benefiting or hurting themselves.I completely agree that the phrase "The customer is always right" is a terrible misconception - There are so many boring, dumb and annoying, uneducated, angry unpolite customers and that sentence only serves to give them more power.
One thing I absolutely abhor about this corporate society in which we live is the misconception that the customer is always right. As far as I am concerned, that very concept does not make for better business so much as it allows customers to be utter dicks in regards to what they want and expect from the business where they spend their money.
The business should be in control, not the stupid customer.
I think businesses shouldn't be able to discriminate based on basic Human principles - For instance based on race - You could imagine what would happen if all businesses decided to not sell anything to black people, right?
But it's also true that corporations trick and manipulate costumers - I'm paying for the supposedly best internet service on the market, twice the amount other companies offer, and the connection sucks - It really does, and I don't live in a far away place in the middle of the mountains, I live in probably one of the most dense urban areas in my city. I went to their shop and asked them to fix my issue - They basically told me "It's not our fault you have no connection" and so I asked for the complaints book - They gave me and I wrote down the complain, only to one week later find out it was not the complaints book but rather the "Suggestions book", which doesn't make a difference for them and the authorities who investigate customer complaints - Because of this me and my family are filling a lawsuit because it is a crime to willingly cheat on your costumer. And situations like these are the reason half right half wrong expressions like "The customer is always right" come up.
Whoever fights monsters should see to it that in the process he does not become a monster. And if you gaze long enough into an abyss, the abyss will gaze back into you