At some point "yes" needs to be regulated.

[Losty]

I don't like it because where I am from its only used in mocking sarcasm. Calling a woman ma'am is usually only done disrespectfully. It makes me cringe so I try to get people I talk to on a regular basis not to call me that but mostly it still happens and I get over it.

I had been completely unaware of your feelings on this matter. You know I think the world of you and don't mean it in that sense, but I apologize for rubbing you the wrong way using it. I wish you'd simply said something!

Oh you. It doesn't really bother me in text as I can just skip over it. I don't recall you ever calling me ma'am in a call but if you did I must've missed it. If there was something bothering me I would tell you

[Losty]

One of the biggest problems in our society today is that people have been taught they are guaranteed a "yes" everywhere they go in public.

Thank you very much, stupid mother fucker known as Sam Walton.

Realistically speaking, the customer is not always right and they are not always deserving of a "yes".

The customer service business has ruined society by creating a monster that will take a great deal of fortitude to destroy.

Everyone deserves to hear "no".

That is what people need to hear regularly.

A continuance of "yes" merely creates chaos.  An occasional "no" creates humility and order.

Say no to yes.

No, the "yes" isn't a competition for the customer, it is a competition between the companies. They could give one shit less if the consumer really wants it, nor do they give a shit that most of the consumers are workers, not business owners. No, the customer is not always right. But pitting the customer against employees allows both to be distracted by the conditions the owner sets up. 

If you want less chaos then make it about crappy wages and crappy products instead of allowing corporate bullies to do that either to the consumer or employee.

Very much this.

[downbeatplumb]

One of the biggest problems in our society today is that people have been taught they are guaranteed a "yes" everywhere they go in public.

Thank you very much, stupid mother fucker known as Sam Walton.

Realistically speaking, the customer is not always right and they are not always deserving of a "yes".

The customer service business has ruined society by creating a monster that will take a great deal of fortitude to destroy.

Everyone deserves to hear "no".

That is what people need to hear regularly.

A continuance of "yes" merely creates chaos.  An occasional "no" creates humility and order.

Say no to yes.

I'm married. I haven't heard yes for a long time.

[Neo-Scholastic]

Gaining and keeping a customer's trust is more valuable than the lost profit of a single sale.

[Silver]

Gaining and keeping a customer's trust is more valuable than the lost profit of a single sale.

That is true in a single instance whereby the customer may actually be lost.

Having worked retail my entire life, however, people say they won't come back all the time and then I saw them the next day.

We have created a monster with customer service whereby we are afraid to say no, all for the sake of keeping a customer who is going to continue to shop there anyway and most likely continue to take advantage of the store with his antics.