Easy. It's the wrong god. Now if they had prayed to FSM the one and only lord and savior they would've gotten somewhere.
"For the only way to eternal glory is a life lived in service of our Lord, FSM; Verily it is FSM who is the perfect being the name higher than all names, king of all kings and will bestow upon us all, one day, The great reclaiming" -The Prophet Boiardi-
Conservative trigger warning.