Apartment hunting rant

[Jackalope]

Comcast, you suck. Let me tell you how badly you suck, by retelling the tale of attempting to use your "Mover's Edge" service. I've been a goddamned customer of yours for going on six years, and I've been paying extortionate rates for your service for the simple reason that your competitors are simply just as bad and as evil as you.

....on with the story...

I knew Comcast had a "move my service to a new address" option called Mover's Edge on their website, so I figured I'd use it. So I log into my Comcast account, and see what they have to offer. I currently have a cable TV package that's the billing equivalent to prison gang rape, and since I really only have it as part of the agreement I have with my brother/roommate, I've decided to get an Internet-only package at my new place.

Awesome! On their "Mover's Edge" product page, they have a plethora of choices! I can choose my disconnect date, and then choose the services that I want at my new address, and then submit the cart for processing. So I click "I'm a current customer" (how could you be otherwise if you were moving services) select the same Internet package I have now (@ $34.99 a month, it's less than what I currently pay, yay!), and submit the form for processing.

Their site informs me I have to complete my order with a CSR in chat. OK, that's standard procedure for Comcast. The CSR confirms my intentions, collects my new address, and asks a few more questions. Twenty minutes later, the CSR informs me that they are not authorized to remove or reduce any services, and that I'd have to call their 800 number. I keep my cool, while silently asking myself why the fuck they offer to do so on their website if you have to call their 800 number? Furthermore, I am told that I am not eligible for the price I was quoted because I'm a current customer (why, oh, why would you offer such a price to a logged-in Comcast customer, who was going through the move my shit to a different address process on your site? Why would you keep my online for twenty minutes before telling me this?

A week later, my rage has subsided, and I call the number I was given. I tell them what I want, my new address... and twenty minutes into the call I am told "That address is not in our billing system. You'll need to call 1-800-NO-LUBE to have the address added to our system." Excuse me?

My reply: "No. Disconnect the service. Now." I am quite done with these asshats.

"I'll transfer you!"

Ten minutes later, my cable and internet are scheduled for disconnection. Sadly, now I am left with a dilemma: Lock horns with Comcast yet again, or get down in the ooze with CenturyLink.

[Diablo]

I'm sorry for your trouble. I've got a spare room you could have, but the middle of France is probably not ideal.

[Clueless Morgan]

I have fond (and by fond I mean rage-inducing) memories of having Comcast in Eugene.

When I bought my current place I decided to go with Frontier since I could get Fios and they didn't tack on monthly equipment-rental fees on top of my monthly rate like Comcassholes did. About four phone calls, one mis-scheduling, two reschedulings, one missed appointment [that I was home for, so it's fuckin' their fault!], and two unplanned days off work my co-workers were pissed about later I'm now a Frontier customer.

[Jackalope]

I have fond (and by fond I mean rage-inducing) memories of having Comcast in Eugene.

When I bought my current place I decided to go with Frontier since I could get Fios and they didn't tack on monthly equipment-rental fees on top of my monthly rate like Comcassholes did. About four phone calls, one mis-scheduling, two reschedulings, one missed appointment [that I was home for, so it's fuckin' their fault!], and two unplanned days off work my co-workers were pissed about later I'm now a Frontier customer.

So, someone recommend for me an Internet provider that doesn't suck.

Trick question: They ALL suck!

[Clueless Morgan]

Tru dat

[Losty]

I just realized that there's a ton of ordinary household stuff I don't have. No vacuum cleaner, broom, mop, microwave oven, dishes, silverware, pans, plates, or freaking anything.

I do have a toaster, a coffee pot, and a kegerator, so I guess that's something

I have 2 vacuum cleaners and no carpet if you want one.

[Jackalope]

Nice of you to offer, Losty - but I can get one probably cheaper than shipping from the east coast.

In other news, I signed the lease today and they let me start moving in right away as the cleaning crew was all done and it was ready for move in. I have to say, it is much nicer than I anticipated - the appliances are a bit dated but in good working order. Went shopping this afternoon and got myself some nice bathroom furnishings, some cute Corelle dishes, new silverware and some other sundries. Oh, and a fresh keg of stout for the kegerator. . I'm excited to move in tomorrow.

[Whateverist]

Found this thread just in time for the happy ending. Glad you found a place you like. I'll bet it is nicer with many fewer rats than my 100 year old cracker box of a warehouse. But at least I'm within a mile of work and for that I will always be grateful.

[Jackalope]

Note to self: check the ten day weather forecast *before* picking moving day. Freaking 95 degrees. But, despite that, got all the major stuff moved, the rest I can do later in the week. Glad that's done.